Who We Are

Privacy Policy

Your privacy is very important to us. At WakeWell we have a few fundamental principles that we follow:

• We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
• We will not obtain personally-identifying information (PII) about you when you visit our site, unless you choose to provide such information.
• We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
• We don’t store personal information on our servers unless required for the on-going operation of our site.

And rest assured, we will never sell or rent your personal information to any third party.

We use your Personal Information for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Uses

When you visit the Site, we may collect different types of information from you. Some information (e.g., device information) is collected automatically, while other information is only collected when you voluntarily provide it to us through responses to surveys or questionnaires, click on an action box, or when you fill out a form.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address

We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Device Information

If you visit our website to browse, read, or download information, your web browser automatically sends us (and we may retain) information such as the:

• Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• date and time you access our site; and
• the Internet address of the site from which you linked directly to our site.
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Analytics

Cookies

We may use cookies in order to customize this site for return visitors. These cookies are not required for site functionality. Additionally, third-party widgets such as Facebook, Instagram, YouTube, etc., may install cookies depending on their configuration. You are not required to accept any cookies to use this site.

Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the site might not function if you delete or disable cookies. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO COLLECT ANY INFORMATION STORED ON THE HARD DRIVE.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Information Actively Provided by You

You may choose to interact with WakeWell or the Site in ways that require we or our affiliates gather personally-identifiable information (PII) to fulfill your request. The amount and type of information that is gathered depends on the nature of the interaction. For example, we ask visitors who comment on our blog or review our products to provide a username and email address. For those who wish to receive WakeWell updates, offers or newsletters via email, we collect their emails. For those that choose to purchase a product or service from our website, we collect their name, address, email, phone number and payment information (including credit card numbers and processing information) to be able to fulfill their order.

In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with WakeWell. WakeWell does not disclose PII other than as described below. And visitors can always refuse to supply PII, with the caveat that it may prevent them from engaging in certain website-related activities.

Contact Forms

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after 1 day.

Comments and Reviews

When visitors leave comments on the Site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. We will also store comments or reviews if you choose to leave them.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Other Information We Collect

If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms:

• We will collect (and may retain) any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide. We will use this information to try to fulfill your request and may use it provide you with additional information at a later time. We will not disclose such information to third parties, except as specified in this privacy policy.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

If you request information, services, or assistance, we may disclose your personal information to those third parties that (in our judgment) are appropriate in order to fulfill your request (e.g., shipping a purchased product, sending a requested email). If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information to serve you better and improve our website, and as described within this document. These are not purchasers of your information, but rather are third party providers that help us serve you. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Site is powered by WordPress.com and uses several plugins to provide the functionality needed for you to use the site. Automattic is the company behind WordPress.com, Jetpack, WooCommerce Services, and other tools that this Site uses. The following information provides information on how these providers collect your personal information and use it to make our Site function and provide value to you.

Automattic

More information about Automattic and the services they provide can be found in Automattic’s Privacy Notice for Visitors to Our User’s Sites. Information on the data they collect and how they use that information can be found in Automattic’s Privacy Policy.

WooCommerce

We use WooCommerce to power our online store. WooCommerce is a product of Automattic. You can read more about how Automattic uses your Personal Information in WooCommerce’s privacy policy.

We collect information about you during the checkout process on our store.

MailChimp

We use MailChimp to assist in improving your shopping experience. When shopping, Mailchimp keeps a record of your email and the cart contents for up to 30 days on their server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Please see the Mailchimp Privacy Policy for more details on how they handle your data.

Omnisend

Payment Processing

Data Used: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the PayPal Privacy Policy for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to Automattic, Inc. Please see Autommatic’s Privacy Policy for details about how they handle this information.

Shipping Data: We use a shipping service company called Popout, Inc. d/b/a Shippo to order shipping labels when our customers order a product. Please see the Shippo Privacy Policy for more details. To order shipping labels customer information like name, email, phone number, destination address, purchased product dimensions, weight, and quantities is sent to USPS, UPS or Fedex, or other shipping service provider depending on the service used.

Google Analytics

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  We may also use your Personal Information to remarket ads to you and similar audiences across the internet. We use third-party vendors, including Google, Facebook, and Bing, to show ads to audiences across the internet. These third-party vendors may use cookies and/or device identifiers to serve ads based on one’s past visits to our website. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Data Retention

We may keep information that we collect for an unlimited period of time. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Embedded Content from Other Websites

We may keep information that we collect for an unlimited period of time. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Protection of Certain Personally-Identifying Information

WakeWell only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on WakeWell’s behalf or to provide services available at WakeWell’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites, you consent to the transfer of such information to them.

If you are a registered user of a WakeWell website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with WakeWell and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. WakeWell takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your Rights to Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Minors

Our Site does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Business Transfers

If WakeWell, or substantially all of its assets were acquired, or in the unlikely event that WakeWell goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of WakeWell may continue to use your personal information as set forth in this policy.

Compliance with Laws

If your communication or activity on our Site relates to a law enforcement matter, we may disclose the information to law enforcement agencies that we deem appropriate. We will disclose your Personal Information where required to do so by law or subpoena.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and our terms and conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Privacy Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage visitors to frequently check this page for any changes to this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: support@wakewelltoday.com.

Effective as of February 6, 2023.